Service Agreement Features

The Value to You

What Happens Without an Agreement
(Time and Material Customers)

• Full access to CommuniTech Services resources
  

• No after hours, weekend or holiday service available
• All calls are billable and scheduled after Service Agreement customers
  

• Customers receive a 4 hour response time
• On-site visits are not billable
  

• Response times will vary
• Any on-site visit is billable
• You are scheduled after Warranty and Service Agreement customers

• Priority dispatch
• All diagnostics and on-site visits are no charge
  

• All diagnostics and on-site visits are billable
• You are scheduled after Warranty and Service Agreement customers
  

• Replacement parts and the labor to install them are included in your Service Agreement
  

• You are responsible for all parts and labor
• Parts billable at list price
• All labor is billable

• Call us 24/7, non-billable

• All calls are billable
  

• Complex and customized support available at preferred rates
  

• Billable at regular rates
  

• You receive preferred rates and priority scheduling
  

• Billable at regular rates. Scheduled after Service Agreement and warranty customers
  

• Preventative maintenance
  

• Preventative maintenance is not available without a Service Agreement
  

• A security analysis is available at a preferred rate
  

• Available at regular rates
  

• System software always at latest release
• No charge for software updates or labor if performed by us
• Software support from manufacturer

• Manufacturer back-up support limited to the last two releases
• Priority notification is not available except for critical cases
• Labor is billable
• Scheduling prioritized after Warranty and Service Agreement customers
  

• Available at preferred rates
  

• Available at regular rates